Shipping policy | Honbike
1. Shipping Destination
- Honbike provides Free Shipping to the mainland EU & UK.
- VAT is 100% deductible if you have a VAT number, please email us to get support: email@example.com
Parcel Rate (€) Ebike Rate (€) Custom Duties Countries Free Free N/A UK Free Free N/A Germany 15 50 N/A France/Austria 15 50 N/A Netherlands/Belgium/Spain 15 50 N/A Italy 15 50 N/A Ireland/Poland/Portugal 20 60 N/A Greece/Finland 20 60 N/A Denmark/Sweden
- Currently, we don’t provide shipping services to the following regions:
- France: France d'outre-mer/les DOM-TOM
- UK: British Overseas Territories
- Spain: Canary Islands/Melilla/Ceuta
- Italy: livigno campione d'italia
- Denmark: the Faroe Island/Greenland
- Finland: Åland Islands
2. Ground Day & Order Tracking
- For products in stock, we'll arrange shipment the next business day after your order was placed successfully. It may take 4-15 business days to be delivered.
- Honbike is cooperating with multi-carriers to ensure a better shipping experience, such as DHL/UPS, etc.
- A shipping/tracking number confirmation email will be sent to your email address once the shipment begins.
- You can track your shipping number on the carrier's website for further information.
- Or, You can track your order on our website, if you have registered a Honbike account.
If your package has been signed, but you haven't received it, please call your local carrier first to check the package situation, and feel free to contact us to get support at firstname.lastname@example.org
3. Shipping Changes & Order Cancellation
- Before the tracking number provided
- No charge fee for address changes or order cancellation before we provide you with the tracking number.
- 10% processing fee is needed for order cancellation or address modification after the tracking number was provided, but have not picked up by the carrier.
- After the tracking number provided
- 20% processing fee is needed for order cancellation or address changes after the tracking number was provided.
- 20% restocking fee will be charged if you reject the package.
For more shipping information, please contact email@example.com to get support. Honbike support team will get back to you within 12 hours.
Affected by Covid-19, there will be some delay on the delivery.